Service
Customer support
Customer support outsourcing gives your brand a trained team that answers customers on live chat, email, WhatsApp, social inboxes and phone. The Performative handles order queries, cash-on-delivery confirmation calls, returns and complaints using your tone of voice and help desk, with clear response-time targets and weekly quality reports.
What you can expect
- Faster replies
- Fewer failed deliveries
- Happier customers
What is included
Multichannel support
Live chat, email, WhatsApp, social DMs and phone.
Order confirmation
COD confirmation calls that cut failed deliveries.
Returns and exchanges
Smooth, policy-led handling that protects margin.
Help desk setup
Gorgias, Zendesk or Freshdesk set up with macros and automation.
FAQ and self-service
Help centre content that answers questions before they are asked.
Quality reporting
Response times, resolution rate and satisfaction scores.
Customer support FAQs
What hours do you cover?
Coverage is built around your markets — UK business hours, extended hours or 24/7 — staffed from our Pakistan team.
Will agents use our brand voice?
Yes. Agents are trained on your products, policies and tone of voice, and every reply follows approved templates and guidelines.
Works well with
Tell us where you want to grow.
Share a few details and a strategist will call you back within one working day with an honest view of what we would do.