Service
Ecommerce operations
Ecommerce operations management means running the physical side of an online brand: forecasting and managing inventory, coordinating fulfilment and 3PL partners, auditing courier performance and delivery charges, and handling returns and COD reconciliation. The Performative manages this alongside your marketing, so stock, ads and delivery work from one plan.
What you can expect
- Fewer stock-outs
- Higher delivery success
- Lower cost per order
What is included
Inventory management
Forecasting, reorder points and stock-out prevention.
Fulfilment and 3PL
Selecting, onboarding and managing warehouse partners.
Delivery audits
Courier SLA tracking, failed-delivery analysis and overcharge recovery.
Returns and COD
Returns workflows and cash-on-delivery reconciliation.
Marketplace operations
Amazon, Daraz and Noon listings, stock sync and compliance.
Ops reporting
Fulfilment speed, delivery success rate and cost per order.
Ecommerce operations FAQs
Do you have your own warehouse?
We work with vetted fulfilment partners in the UK and Pakistan, and manage them on your behalf so you get one point of contact.
What is a delivery audit?
We review courier invoices, delivery times and failed or returned orders to find overcharges, weak routes and fixable causes of lost revenue.
Can you manage operations without managing our ads?
Yes. Operations can be a standalone service, though most clients benefit from having stock and marketing planned together.
Works well with
Tell us where you want to grow.
Share a few details and a strategist will call you back within one working day with an honest view of what we would do.